Blog
Notes from the phone room
How we build, run and troubleshoot 3CX — including the tooling we've written for our own system. Written for people who own the phones, not just the people who install them.
Why our 3CX troubleshooting assistant logs in twice
We built an MCP server so an AI assistant can help us troubleshoot our own 3CX. The design decision people ask about: it authenticates two ways — as the system, and as a user. Here's why.
3CXAIMCP Read more →What we actually ask the phones when a call goes missing
“A customer says they rang and nobody picked up.” Four common phone mysteries, and how our dual-auth 3CX assistant turns each one into a straight answer instead of an afternoon in the console.
3CXTroubleshootingAI Read more →