Your phone system, finally as smart as the rest of your software.
DyCom VoIP builds business phones on 3CX — voice, video, website live chat, SMS and WhatsApp in one system, on the desk, in the browser and in your pocket. We design it, host it, port your numbers and support it. And the chat bubble in the corner of this page? That's ours, running on 3CX.
One app, every device
Desk phone, laptop, browser and mobile all ring the same extension. Your team keeps one business number whether they're at a desk or on a site.
Every channel, one queue
Calls, website chat, SMS, WhatsApp and Facebook handled in one place by one team — not five apps and five logins that never reconcile.
Hosted your way
Run it on our cloud, fully managed, or on your own infrastructure. Licensed by the system, not by the handset — growing the team rarely grows the bill.
The whole platform
One system, not a cupboard of add-onsOne app, every device
Desk, browser and pocket — the same extension rings everywhere, so the desk phone becomes optional rather than mandatory.
Meetings without downloads
Start a video meeting from a chat or a calendar link. Guests join in the browser — nothing to install, no account to create.
The bubble on this page
Turn a website visitor into a chat, then a call, then a video if they want it. The one in the corner of this page is ours, running on 3CX.
Every channel, one queue
SMS, WhatsApp and Facebook land in the same place as the calls, handled by the same team, against the same history.
Queues, IVR & ring groups
Calls go where they should — hunt, round-robin, overflow and out-of-hours — instead of ringing one desk into the void.
Recording & reporting
Call recording, transcription and queue stats, with wallboards so you can see where a queue is actually falling over.
Straight into your CRM
Click-to-dial, screen-pop and call journaling from the systems your team already lives in — no alt-tabbing to a phone app.
Bring your own line
3CX isn't married to one carrier. Keep your numbers and trunk, or we'll source a sharper one and port you across.
3CX has AI built in — and we go deeper than most
The AI in the phone system is 3CX's own — call handling, transcription, the assistant that picks up when nobody's there. Our job is to turn it on properly and tune it to how your business actually answers the phone. And because we're the kind of shop that builds its own tools, we went a step further on our own system.
AI on the calls you can't take
- 3CX's native AI call handling answers after-hours and overflow, captures the reason, and escalates to a person when it should
- Live transcription and call summaries, so what matters doesn't live only in someone's memory
- Configured to your real call flows and switched on where the volume justifies it — not a dead-end menu
We built our own tooling to run it
- We wrote an MCP server — the one we use on our own 3CX — that lets an AI assistant query and manage the system through its API
- Ask it “how many calls hit the sales queue last week, and how many we missed”, or have it re-point inbound routing — behind an audit trail
- We don't sell you the plumbing; it's how we know the platform cold and support it faster
We didn't write 3CX's AI — 3CX did. We wrote the tooling we use to run 3CX, which is a rarer thing in this trade.
SMS, chat & the channels people actually use
Text and message from your business number, beside the callsHalf your customers would rather text than call. 3CX puts SMS, WhatsApp, Facebook and website chat into the same queue as the phone calls — one conversation history per customer, handled by the same team, from the same app. No personal mobiles, no shadow WhatsApp, no channel nobody's watching.
Business SMS & MMS
Text from your business number, in the same client as the calls — appointment reminders, confirmations, quick replies. Not a personal mobile, not a separate app.
WhatsApp & Facebook
The channels your customers already message on, pulled into the agent queue beside the calls and web chats — one conversation history per customer.
Website Live Chat & Talk
The floating widget starts as a chat and escalates to a call or video in one click, with no phone number to dial. Try the one on this page.
AI-assisted handling
After-hours and overflow answered by an assistant that captures the reason, texts a summary to the on-call, and escalates to a human when it should — not a dead-end IVR.
We don't resell a box we've never used
3CX is our own phone system — the chat, the queues, the SMS, the mobile apps, the after-hours AI. We put it in front of clients because we trust it in our own business first, and because when something misbehaves we've almost certainly hit it ourselves already.
Try it before you talk to us
The bubble in the bottom-right is 3CX Live Chat & Talk, running on our own system. Click it — start a chat, and if you'd rather talk, turn it into a call. That's exactly what your customers would get on your site.
How we deliver it
The phone system is the easy part; the cutover is where it goes wrongScope your actual call flows
We map how calls really move through your business — who answers what, when, and where they overflow — instead of dropping a template on top of it.
Port your numbers
Including the messy multi-carrier estates nobody wants to touch. Your numbers come with you; nothing gets stranded on the old system.
Build & configure
Queues, IVR, ring groups, SMS, live chat, apps and integrations set up and tested against your real flows before anyone relies on them.
Cut over out of hours
Scheduled evenings or weekends so you don't lose a trading day to a phone change — with the old line kept warm until the new one's proven.
Support it, for real
Ongoing support from people who run 3CX themselves — not learning on your system — and who answer well past five.
What it costs
Licensed by the system, not the handset3CX is licensed by the number of simultaneous calls rather than by the seat, so a growing team rarely means a proportionally growing phone bill. We size it to how many calls you actually run at once and quote it flat — no per-desk licence trap, no surprise true-ups when you hire.
Run it hosted on our cloud, where we manage the lot, or on your own infrastructure if you'd rather keep it in-house. Either way you keep your numbers and stay month-to-month on support.
Send us a recent phone bill and a rough headcount and we'll come back with a like-for-like number, usually within a business day. Carrier and SIP trunk charges are itemised separately at cost.
Phones and mobile on one account
The phone on the desk and the phone in the pocket don't have to come from two suppliers and two bills. DyCom Mobile puts your business mobile fleet on the same account as your 3CX system — pooled data, eSIM, number porting and smartwatch plans, managed by the same team, escalated to the same people.
Phones that work like the rest of your software
Whether you're on ageing handsets, a carrier you can't get off the phone to, or nothing at all — we'll scope a 3CX system to how your business actually takes calls, port your numbers, and cut it over without the drama.